10. I have submitted my loan application but have not received any updates so far. How can I enquire about the status of my loan application?
Your loan application’s status can be seen in TunaiKita’s app by tapping on ‘Application Status’ on the Home screen when your loan application has been submitted and pending outcome.
You can also access your loan details by choosing ‘Manage Loans’ from the side menu. There are 4 types of status: ‘Review’, ‘On Hold’ (additional documents needed or counter offer), ‘Outcome’ (Approved/Rejected/Cancelled) and ‘Disbursement’ (if your loan application is approved).
Last but not least, you can also access our in-app chat feature to contact our Customer Support team who will be able to take care of your queries.