2. I did my sums and am outraged that the fees you charge are much higher than that of banks! This is not fair!
We take our users’ feedback seriously and are sorry to hear that you are dissatisfied with our admin and service fees! We are continually reviewing how we represent our fees to our users and hope to improve so as to serve you better.
TunaiKita is a peer-to-peer fintech platform regulated by POJK/77 that that works with funding sources to arrange cash loans for consumers. Unlike banks, TunaiKita does not control its funding sources and is not always in a position to dictate the cost of capital.
We are not a bank and are unable to offer interest rates rivaling banks. Having said that, we continually benchmarked our loan fees with other online loan providers and believe we offer a compelling overall value proposition. In addition, borrowers who repay on time will benefit from increased credit scores and reduced service fees over time.