9. How long does it take for TunaiKita to make a decision on my loan application?
Once you have submitted your loan application, our lending robot can take anywhere between 3 minutes to 48 hours during our operational hours of 8:00 to 8:00 WIB on Monday to Friday and 8:00 to 16:00 WIB on Saturday and Sunday to process your application. During application process, please make sure your phone is active to receive further confirmation from us.
The wide range in processing time is due to the significant variation in credit scores and credit worthiness that our system will encounter. In some cases, our lending robot may even request for additional documents as part of its decision making process. In other instances, our lending robot may recommend phone verification to validate yours and your emergency contact’s identity.
From our experience, most of the delays in loan processing time is caused by our inability to contact you and/or your emergency contact, or from delays caused by waiting for your responses to our request for additional documents.
For loan products that are provided by our lenders such as Sakti and Sakti+, final approval will come from the lender. Once you pass our lending robot’s initial review, then your application is pending for lender’s final approval which will usually be performed on the next business day.